Privacy Policy

Excel Revenue Group ("ERG," "we," "us") respects your privacy. This policy describes the information we collect through our website, contact forms, and related communications, and how we use it.

This website provides general information about our medical billing and revenue cycle management services. It is not a patient portal and is not intended for submitting protected health information (PHI) unless explicitly requested during a business engagement.

We may collect the following when you interact with us:

• Contact details you submit (name, email, phone, practice name, message content).
• Service interest selections from our contact form.
• Basic usage data such as browser type, pages visited, and referring URLs (via standard analytics if enabled).
• Communications you send us by email, phone, or WhatsApp.

We use collected information to:

• Respond to consultation requests and provide customer support.
• Evaluate whether our services fit your practice needs.
• Improve our website, content, and user experience.
• Comply with legal obligations and protect against fraud or misuse.

If you become a client, PHI handled on your behalf is governed by a separate Business Associate Agreement (BAA) and applicable HIPAA requirements — not solely by this website privacy policy.

Please do not submit patient names, dates of birth, insurance member IDs, or clinical details through our general contact form unless we have provided a secure channel for that purpose.

We do not sell your personal information. We may share data with trusted service providers that help us operate our website or deliver services (for example, form delivery or hosting), subject to appropriate confidentiality obligations.

We may disclose information if required by law or to protect the rights, safety, and security of ERG, our clients, or others.

We retain contact inquiries for as long as needed to respond, maintain business records, and meet legal requirements.

We apply reasonable administrative, technical, and organizational safeguards. No method of transmission over the internet is 100% secure.

You may request access to, correction of, or deletion of personal information we hold about you by contacting info@excelrevenuegroup.com. We will respond within a reasonable timeframe subject to legal and contractual limits.

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.